🔒 Privacy Policy
Sainik Canteen and Smart Store
Effective Date: October 16, 2026
Last Updated: October 16, 2026
1. Introduction
Welcome to Sainik Canteen and Smart Store.
Sainik Canteen and Smart Store ("we", "us", or "our") is an online grocery shopping platform based in Bhiwani, Haryana, India.
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and share information when you use our mobile application or website.
Website: https://www.sainikcanteenandsmartstore.com/
By using our services, you acknowledge the data practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information when you register, place an order, or use our services:
Personal Information
Customer name
Mobile phone number
Email address, if provided
Account information
Customer name
Mobile phone number
Email address, if provided
Account information
Delivery Information
Shipping and delivery address
City, state, and postal code
Delivery instructions
Shipping and delivery address
City, state, and postal code
Delivery instructions
Order Information
Products purchased
Order details and order history
Order amount
Payment method
Delivery status
Products purchased
Order details and order history
Order amount
Payment method
Delivery status
Technical Information
Depending on how our application and website operate, certain technical information, such as device information, IP address, app diagnostics, and security logs, may be processed to maintain service functionality and security.
3. How We Use Your Information
We use customer information for the following purposes:
Creating and managing customer accounts.
Processing grocery orders.
Confirming orders and managing Cash on Delivery payments.
Delivering products to customers.
Providing order updates.
Responding to customer inquiries.
Managing cancellations and returns.
Improving our shopping services.
Preventing fraudulent activities.
Complying with applicable legal obligations.
We do not sell customers' personal information.
4. Cash on Delivery (COD)
Sainik Canteen and Smart Store supports Cash on Delivery as a payment method.
Customers selecting Cash on Delivery pay for their orders when the products are delivered.
For COD orders, we may process:
Customer name
Contact number
Delivery address
Ordered products
Total order amount
Payment and delivery status
We do not require customers to provide debit card numbers, credit card numbers, CVV codes, or banking passwords to place Cash on Delivery orders.
5. Delivery Information
We use customer-provided delivery addresses and contact information to process and fulfill orders.
Delivery details may be shared with authorized delivery personnel or fulfillment partners when necessary to complete deliveries.
We do not sell delivery information to third parties.
6. Information Sharing
We may share limited customer information with:
Authorized delivery personnel.
Service providers supporting application hosting and operation.
Customer support or order fulfillment providers.
Government or regulatory authorities when required by applicable law.
We share information only for legitimate business, operational, or legal purposes.
7. Data Security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, alteration, disclosure, or destruction.
Access to personal information should be limited to authorized personnel who require it to provide our services.
However, no electronic storage or internet transmission system can guarantee absolute security.
8. Account Deletion
Sainik Canteen and Smart Store provides an account deletion feature.
Customers can request deletion of their account and associated personal information.
How to Delete Your Account
Open the Sainik Canteen and Smart Store mobile application.
Log in to your account.
Navigate to the Profile or Account section.
Select the Delete Account option.
Follow the displayed instructions to submit or confirm your deletion request.
Open the Sainik Canteen and Smart Store mobile application.
Log in to your account.
Navigate to the Profile or Account section.
Select the Delete Account option.
Follow the displayed instructions to submit or confirm your deletion request.
Customers may also contact us at:
Email: ishwersharma2011@gmail.com
Subject: Account Deletion Request
Please provide the registered mobile number or email address associated with your account.
We may verify account ownership before processing a deletion request.
Upon account deletion, eligible personal information will be deleted or anonymized in accordance with applicable laws and operational requirements.
Certain order, transaction, or financial records may be retained when required for legal compliance, dispute resolution, fraud prevention, or other legitimate purposes.
9. Data Retention
We retain personal information only for as long as necessary to:
Provide our grocery shopping services.
Maintain customer accounts.
Process and fulfill orders.
Resolve customer complaints and disputes.
Meet applicable accounting, tax, and legal obligations.
When personal information is no longer required, we take appropriate steps to securely delete or anonymize it.
10. Children's Privacy
Sainik Canteen and Smart Store is a general grocery shopping application and is not specifically designed for children.
We do not knowingly collect children's personal information in violation of applicable laws.
If a parent or guardian believes that personal information has been collected from a child unlawfully, they may contact us to request appropriate action.
11. User Rights
Subject to applicable laws, customers may request:
Access to their personal information.
Correction of inaccurate information.
Deletion of eligible personal information.
Information about how their data is used.
Assistance with privacy-related concerns.
Requests may be submitted to our support email address.
12. Third-Party Services
Our application or website may rely on third-party technology providers for hosting, infrastructure, communication, or other essential functions.
Such providers may process information only as necessary to deliver their services, subject to applicable contractual and legal requirements.
Where applicable, users should review the privacy policies of relevant third-party providers.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, application features, or applicable laws.
Any updates will be published on our official website with a revised effective date.
We encourage users to review this Privacy Policy periodically.
14. Contact Information
For questions, complaints, or requests concerning privacy or personal information, please contact:
Business Name: Sainik Canteen and Smart Store
Email: ishwersharma2011@gmail.com
Website: https://www.sainikcanteenandsmartstore.com/
Business Address:
Uttam Nagar, Loharu Road,
In Front of Gali No. 7,
Bhiwani, Haryana – 127021,
India.
City: Bhiwani
State: Haryana
Country: India
PIN Code: 127021
© 2026 Sainik Canteen and Smart Store. All Rights Reserved.